I've spent two decades closing the gap between what organizations believe is true about their systems and what is actually happening.
That gap has a cost. It shows up in lost revenue, eroded trust, and decisions made by systems nobody learned to question.
My posture has always been that of an independent voice on risk. Quality is a thinking discipline. Context drives everything. Judgment where tools hit their limits. Human signal where automated checks go quiet.
"AI didn't change my philosophy. It made the cost of ignoring it impossible to absorb quietly."
I'm the architect of the AI Quality & Trust Resilience framework — a system for designing, evaluating, and sustaining quality in agentic AI systems across the full lifecycle, from inception through production. I work with organizations navigating what it actually means to govern systems that reason, decide, and act on their own.
I'm a CAST keynote speaker, recognized in the SIA Women in Security Power 100, and most recently quoted as an expert source in Computer Weekly on DNS security infrastructure and enterprise cybersecurity.
CindyTests LLC is my fractional practice. If your AI systems are acting and you're not sure what they're doing... that's the conversation I'm built for.